Announcements

Recent updates from Rackbeat

  1. Changed closing times for support (This week, 26)

    [ENGLISH BELOW]

     

    Vi vil gerne informere om, at vores support lukker tidligere fra tirsdag til fredag denne uge på grund af intern træning af vores supportteam. Supportens åbningstider for denne uge vil være fra 09:00 til 14:30.

     

    Vi beklager eventuelle gener, dette måtte medføre, og vi takker for jeres forståelse.

    ---------------------------------------------------------------------------------------------------

    We would like to inform you that due to internal training of our support team, our support services will close earlier from Tuesday to Friday this week. The support hours for this week will be from 09:00 to 14:30.

     

    We apologize for any inconvenience this may cause and appreciate your understanding.

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  2. Phone line issue (FIXED)

    UPDATE: Det virker igen. :-)

     

    Vi oplever i øjeblikket problemer med vores telefonlinje. Vores teleudbyder undersøger sagen, men vi har endnu ingen tidsestimat for, hvornår problemet vil blive løst.

    Vi forsikrer jer om, at vi arbejder på at løse problemet hurtigst muligt i samarbejde med dem.

     

    I mellemtiden beder vi jer venligst om at benytte vores chat eller e-mail linje for henvendelser eller support.

     

    Tak for jeres forståelse og tålmodighed.

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    UPDATE: It's working again. :-)

    We are currently experiencing issues with our phone line. Our carrier is investigating the matter, but we do not have an estimated time for the fix yet.

    We assure you that we are working with them to resolve this issue as quickly as possible.

     

    In the meantime, we kindly ask you to use our chat or email line for any inquiries or support.

     

    Thank you for your understanding and patience.

    Like

  3. ISSUE RESOLVED IN THE NEW INTERFACE UPDATE

    Vi ønsker at informere jer om, at den kritiske fejl, der opstod i vores seneste interface opdatering, nu er løst. I bør nu kunne fortsætte jeres workflow uden problemer.

     

    Vi beklager de gener, som fejlen har forårsaget, og vi sætter pris på jeres tålmodighed i denne periode. Vores udviklingsteam har arbejdet intensivt for at sikre en hurtig løsning.

     

    Tak for jeres forståelse og støtte.

    --------------------------------------------------------------------------------------------

     

    We are pleased to inform you that the critical issue that arose in our latest interface update has now been resolved. You should now be able to continue your workflow without any problems.

     

    We apologize for the inconvenience the error has caused and appreciate your patience during this time. Our development team has worked intensively to ensure a quick resolution.

     

    Thank you for your understanding and support.

    Like

  4. ERROR IN THE NEW INTERFACE UPDATE.

    Vi ønsker at informere jer om en kritisk fejl, der er opstået i vores seneste interface opdatering. Denne fejl kan påvirke jeres mulighed for at tilgå forsendelser i Rackbeat samt sende EAN fakturaer fra systemet.

     

    Vi er klar over, at dette kan skabe betydelige udfordringer, og vi har modtaget flere henvendelser til vores supportteam omkring disse problemer. Dette kan medføre længere svartider end normalt.

     

    Vores udviklingsteam er allerede opmærksomme på problemet og arbejder intensivt på at finde en løsning hurtigst muligt. Vi forstår vigtigheden af dette og behandler det som en topprioritet.

     

    Vi vil informere jer igen, så snart problemet er løst.

    Tak for jeres forståelse og tålmodighed.

     

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    We want to inform you about a critical issue that has arisen in our latest interface update. This issue may affect your ability to access and see shipments in Rackbeat and send EAN invoices from the system.

     

    We are aware that this may cause significant challenges, and we have received several inquiries to our support team regarding these problems. This may result in longer response times than usual.

     

    Our development team is already aware of the issue and is working intensively to find a solution as quickly as possible. We understand the importance of this and are treating it as a top priority.

     

    We will inform you again as soon as the issue is resolved.

    Thank you for your understanding and patience.

    Like

  5. 🚨E-conomic Projects | New workflow! 🚨

    THE ENGLISH VERSION IS BELOW THE DANISH VERSION

     

    Vi er glade for at kunne annoncere en opdatering vedrørende e-conomic tilføjelsen "Projekter" og en ny arbejdsgang, der gerne skulle forbedre jeres oplevelse.

     

    Gammel Arbejdsgang:

    Tidligere skulle du indtaste projektnummeret i fakturaens overskrift, før du bogførte den i Rackbeat. Dette ville automatisk forbinde fakturaen til projektet i e-conomic.

    image

     

    Ny Arbejdsgang:

    Med opdateringen skal du nu manuelt vælge projektet i "Projekter"-boksen på fakturaen i Rackbeat.

    Følg disse trin:

    1. Gå til fakturaen, du skal bogføre.
    2. Find "Projekter"-boksen.
    3. Vælg det specifikke projekt, du vil forbinde fakturaen til.
    chrome_0enEt2JfCN

    Integration vil automatisk synkronisere det oprettede projekt fra e-conomic til Rackbeat, dette sker én gang i timen.

    Hvis projektet ikke er blevet synkroniseret automatisk, kan du manuelt oprette projektet i Rackbeat. Sørg for at tildele det samme nummer, som det har i e-conomic ved at følge disse trin:

     

    1. Gå til dine virksomhedens indstillinger.
    2. Vælg "Projekter".
    3. Opret projektet med det samme nummer.

     

    Vi takker for jeres forståelse og samarbejde med denne nye arbejdsgang.

    Hvis I har spørgsmål, er I velkomne til at kontakte vores supportteam.

     

    Med venlig hilsen,

    Rackbeat Teamet

     

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    English below

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    We are excited to announce an update regarding the e-conomic add-on "Projects" and a new workflow that will enhance your experience.

     

    Old Workflow:

    Previously, you needed to enter the project number in the invoice heading before booking it in Rackbeat. This would automatically connect the invoice to the project in e-conomic.

    image

    New Workflow:

    With the update, you now need to manually select the project in the "Projects" box on the invoice in Rackbeat.

    Follow these steps:

    1. Go to the invoice you are booking.
    2. Locate the "Projects" box.
    3. Select the specific project you want to connect the invoice to.
    chrome_xuv1R0xj15

    The integration will automatically synchronize the created project from e-conomic to Rackbeat every hour.

    If the project has not been synchronized automatically, you can manually create the project in Rackbeat. Ensure you assign the same number to it as it has in e-conomic by following these steps:

    1. Go to your company settings.
    2. Select "Projects".
    3. Create the project with the same number.

     

    We appreciate your understanding and cooperation with this new workflow.

    Should you have any questions, please do not hesitate to contact our support team.

     

    Best regards,

    The Rackbeat Team

    Like

  6. Support Opening Hours - Monday, April 19th 2024

    English:

    Hello there! Please be advised that our support department will close today at 14:30.

    The phone line will close at 14:00 and the chat will close at 14:30.

    We will return to our regular operating hours on monday.

     

    Danish:

    Hej! Vær opmærksom på, at vores supportafdeling lukker i dag kl. 14:30.

    Telefonlinjen lukker kl. 14:00, og chatten lukker kl. 14:30.

    Vi vender tilbage til vores normale åbningstider på mandag.

     

    Swedish:

    Hej! Observera att vår supportavdelning stänger idag kl. 14:30.

    Telefonlinjen stänger kl. 14:00 och chatten stänger kl. 14:30.

    Vi återgår till våra vanliga öppettider på måndag.

     

    Norwegian:

    Hei! Vær oppmerksom på at vår supportavdeling stenger i dag kl. 14:30.

    Telefonlinjen stenger kl. 14:00, og chatten stenger kl. 14:30.

    Vi vil gå tilbake til våre vanlige åpningstider på mandag.

     

    Like

  7. 🥳NEW Rackbeat Dictionary 🥳

    New Feature

    Exciting news! 🚀 We've launched a Danish dictionary filled with key terms we use daily. It's here to make our communication clearer and your experience smoother.

     

    Danish Dictionary Now Available: 📚

    Dive into our Danish dictionary today. It's designed to help you get familiar with the terms we frequently use, enhancing our work together.

     

    More Languages on the Horizon: 🌍

    Stay tuned! We're working on adding Swedish, Norwegian, and English to our dictionary lineup.

     

    Your Feedback Matters: 💡

    Got terms or suggestions for our upcoming dictionaries? We'd love to hear from you. Your input helps us make these tools even better.

     

    What's Next: 🔔

    We'll keep you posted on our progress and let you know as soon as the new dictionaries are ready.

     

    Visit our danish dictionary here: Dictionary 

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  8. 🚨[RESOLVED] Outage in the e-conomic integration 🚨

    System Operation Status

    [RESOLVED][UPDATE]

    We are pleased to inform you that the integration service with e-conomic is now operational. We are happy to announce that connectivity has been restored.

     

    Current Update:

    Service Restored: e-conomic Integration

    Restoration Date and Time: 13th of March 2024, 14:00

    While the integration is back up and running, we would like to inform you that there might be a queue affecting the synchronization of tasks between Rackbeat and e-conomic. This is due to the system processing the backlog of data accumulated during the downtime.

     

    What to Expect:

    You may experience a temporary delay in the synchronization of tasks between Rackbeat and e-conomic as the system clears the queue.

    We anticipate that these delays will resolve as the queue diminishes and operations normalize.

     

    ______________________________________________________________________________________________________

     

    [ORIGINAL ANNOUNCEMENT]

    We are reaching out to inform you of an unexpected issue that has arisen with our integration service with e-conomic. Currently, the integration is experiencing downtime due to unforeseen circumstances. We understand the importance of this service to your daily operations and want to assure you that our team is fully committed to resolving this issue as swiftly as possible.

     

    Issue Details

    Service Affected: e-conomic Integration

    Issue Detected: 13th of March 2024, 13:00

    Impact: Users may experience difficulties or inability to access or use e-conomic integration features.

     

    Current Status:

    Our technical team has identified the problem and is actively working on implementing a solution to restore the integration service. While we are working to fix the issue as quickly as possible, we do not currently have an exact timeline for when the service will be fully operational.

     

    We sincerely apologize for any inconvenience this may cause and thank you for your understanding and patience as we work diligently to resolve this issue. Our commitment to providing a reliable and efficient service remains our top priority, and we are focused on restoring the e-conomic integration functionality as soon as possible.

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  9. Support Opening Hours - Monday, March 11

    Announcement

    English:

    Hi - happy monday! Please be advised that our chat service will close today at 14:00. We will return to our regular operating hours tomorrow.

     

    Dansk:

    Hej - glædelig mandag! Vær opmærksom på, at vores chat-tjeneste lukker i dag kl. 14:00. Vi vender tilbage til vores normale åbningstider i morgen.

     

    Norsk:

    Hei - god mandag! Vær oppmerksom på at vår chat-tjeneste stenger i dag kl. 14:00. Vi vil gjenoppta våre vanlige åpningstider i morgen.

     

    Svensk:

    Hej - glad måndag! Var god observera att vår chattjänst stänger idag kl. 14:00. Vi återgår till våra vanliga öppettider imorgon.

     

  10. Nye funktioner i Rackbeat!

    New Feature
    Announcement

    Vi har fået to nye funktioner i Rackbeat: Standard PDF’er vedhæftet via Layouts og Vejledende salgspris på produkter og styklister.

     

    Læs mere her:

     

    ⭐ Tilføj PDF'er til dine Layouts ⭐

    Vi kan præsentere en ny og efterspurgt funktion til vores brugere!

    Du kan nu nemt tilføje PDF-filer til dine Layouts.

    Dette giver en helt ny dimension af tilpasning og effektivitet til din arbejdsgang.

    For eksempel: Ønsker du at inkludere dine ordrebetingelser i de mails, der sendes til kunderne ved hver ordre?

    Intet problem! Med denne nye funktion kan du vedhæfte en "Ordrebetingelser"-PDF, så den automatisk følger med i e-mails til kunderne.

     

    Sådan Gør Du:

    • Gå til Virksomhedsindstillinger.
    • Vælg 'Layouts'.
    • Vælg dit foretrukne layout og klik på navnet.
    • Vælg den kategori, du ønsker at tilføje en PDF til, f.eks. 'Ordrer'.
    • Vedhæft den ønskede PDF-fil.
    • Gem dine ændringer

     

    Denne opdatering er skabt for at gøre din hverdag nemmere og mere strømlinet.

    Prøv det i dag og oplev, hvor let det er at tilføje vigtige dokumenter til dine kunder og leverandører.

     

    🆕 Vejledende Salgspris på Produkter og Styklister 🆕

    Vi er også glade for at annoncere en anden tilføjelse til Rackbeat: Nu kan du tilføje den vejledende salgspris direkte til dine produkter og styklister!

     

    Sådan fungerer det:

    • Tilføj prisen: Gå ind under produktinformationen på hvert enkelt produkt, hvor du nemt kan indtaste den vejledende salgspris.
    • Vis i Produktoversigten: Ønsker du at vise denne pris i din generelle produktoversigt? Intet problem! Tilføj det som en ny kolonne via tandhjulsikonet.
    • Inkluder i PDF: Når du sender tilbud eller fakturaer til dine kunder, kan denne pris også vises. Tilføj det til dit PDF-layout, så kunderne ser den vejledende salgspris på de enkelte produkter.

     

     

     

     

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